What is EDR and How Does it Work?

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What is EDR and How Does it Work?

EDR, or Endpoint Detection and Response, is a cybersecurity solution used by Net Friends to protect client networks from cyberattacks. Unlike traditional antivirus software, EDR goes beyond just blocking known threats. It continuously monitors devices like desktops, laptops, and servers for suspicious activity, analyzes the data to identify potential threats, and provides tools for investigation and response.

Net Friends uses an EDR solution to protect our client devices. Here's how EDR works:

  1. Installation and Data Collection: During onboarding, software is installed on each device. This software silently monitors the system, collecting data on running programs, network connections, accessed files, and system resource usage.
  1. Event Monitoring and Analysis: The collected data is analyzed for anomalies or suspicious patterns. EDR uses advanced techniques like machine learning and threat intelligence feeds to identify potential malware or attacks.
  1. Alert Generation and Investigation: If something suspicious is detected, an alert is sent to the security team with details about the activity.  
  1. Potential Response Actions: The software can take automated actions, such as isolating infected devices, blocking malicious activity, or quarantining suspicious files. If the software cannot remediate the situation an alert will be created in our ticketing system for further review and action.
  1. Reporting and Remediation: EDR can generate reports that detail the attack, impacted systems, and actions taken. This information helps our security team improve their defenses and prevent future attacks.

In short, EDR acts as a vigilant guard for your organization's devices, constantly monitoring for threats and providing the tools to effectively respond to them.

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“Net Friends has been an absolute GAME CHANGER when it comes to supporting our team and providing support. They are incredibly helpful, friendly, smart, and well organized.”
Kye Gardner
Alera Health