Pricing

How is NetVisor Priced?

NetVisor is our Managed IT Services offering. Our pricing strategy is based on the employee count in your company. NetVisor is intended to be a comprehensive product that can meet the needs of most small businesses.

November 1, 2023

What Is The Ideal Customer Size For Managed IT Services?

Our NetVisor Managed Services are designed for companies with a workforce ranging from 20 to 100 employees in a wide variety of industries.

Last Updated:

December 7, 2023

How Do Changes in My Employee Count Impact My Monthly Invoice?

When you sign a NetVisor contract with Net Friends, the agreement will clearly state the personnel count you are contracted for and the cost implication for each added employee. The base-line monthly fee and the supplementary employee charges are predetermined at the contract initiation stage. These rates remain constant throughout the contract's duration.

Last Updated:

November 27, 2023

Are There Any Hidden Charges?

Our billing structure is transparent with no concealed fees. We are committed to delivering a comprehensive service to our clients, eliminating any surprises during service requests. There is no need to worry about how many times you call or if your request is covered by your contract.

Last Updated:

November 8, 2023

Are There Discounts Available?

Net Friends offers two types of discounts: length of contract and volume.

Last Updated:

November 16, 2023

Why does Net Friends charge sales tax to non-profit organizations?

Net Friends is headquartered in North Carolina and is subject to the North Carolina Department of Revenue (NCDOR) rules and regulations. NCDOR considers IT support services, equipment, and software sales, etc. to be subject to sales tax. Net Friends is required by law to collect and report regularly on sales tax to NCDOR.

Last Updated:

July 26, 2024

What Other Services Do You Provide?

In addition to our expert support services, we offer a comprehensive suite of IT solutions.

Last Updated:

December 6, 2023

Do We Need To Have An On-site IT Person?

There is no requirement for you to have an on-site IT technician, though we do request that you have a point person for us to work with. Our remote IT support and help desk are fully equipped to address all your day-to-day technical issues promptly.

Last Updated:

December 6, 2023

Are The NetCore Services Included In The NetVisor Product?

NetCore Services are separate from NetVisor. NetCore provides support for your infrastructure, which includes Firewalls, Switches, Wireless Access Points, and Uninterruptible Power Supply (UPS) systems.

Last Updated:

November 29, 2023

What Kind Of Reporting And Analytics Do You Offer?

We offer a robust suite of reporting and analytics to keep you informed and strategic in IT management.

Last Updated:

November 30, 2023

Essentials & Getting Started

How do you Manage New Device Onboarding?

It is a simple 3 step process to purchase a new device and have it configured for use.

Last Updated:

October 28, 2024

How do you Manage New Employee Onboarding?

If you have a new employee, follow this simple 4-step process to ensure they are optimally onboarded.

Last Updated:

October 28, 2024

Is There a Charge for the Implementation Project?

Yes. The Implementation Project marks the beginning of our collaboration. The project is typically four weeks from start to finish, but it can be done in a more compressed timeframe under certain conditions.

Last Updated:

October 28, 2024

What is the Go-Live Date?

The Go-Live Date is the day that your contract services fully begin. It also marks the conclusion of the initial Implementation Project.

Last Updated:

October 28, 2024

What is the Effective Date in your contract?

The Effective Date, whether new or a renewal, is when the terms in the contract you signed go into effect. For the Effective Date to apply, your contract must be fully signed by all parties, and your Implementation Fee paid.

Last Updated:

October 28, 2024

Do You Provide Support During the Implementation Project?

If you have any immediate needs, we are committed to resolving them promptly. Additionally, if you are aware of any issues before your onboarding process, we strongly recommend informing your Customer Success Manager (CSM) so that we can incorporate them into your project plan.

Last Updated:

October 28, 2024

How Do You Manage the Transition from Our Current Managed Service Provider (MSP)?

Net Friends recommends an overlap between your outgoing MSP and the start date of our service with you. This is important to ensure sufficient time for knowledge transfer and to collaborate with your current MSP to maintain the security of your data and systems

Last Updated:

October 28, 2024

What is the NetVisor Implementation Project Timeline?

The onboarding process is designed to ensure a smooth and hassle-free transition. We are committed to providing you with all the necessary tools and resources, including templates and draft emails, to make this process as seamless as possible. Onboarding begins with the creation of a formal project in our system. This process will guide the project and help keep things on track. While the process outlined below is a general representation, we stay flexible and adaptable, prioritizing continuous forward momentum.

Last Updated:

October 28, 2024

What is the Process for Transferring Services to a New Provider if We Decide Not to Renew with Net Friends?

Net Friends is committed to ensuring a smooth transition for your company during the offboarding process. We will share a base level of documentation that will empower you to support yourself and facilitate a straightforward handoff to a new Managed Service Provider (MSP).

Last Updated:

October 28, 2024

Employee Offboarding

When an employee leaves your organization, Net Friends is prepared to safeguard your data. We utilize remote access to your company’s devices, which enables us to remove access to your sensitive data promptly.

Last Updated:

October 28, 2024

How Do You Handle My Custom / Unique Business Critical Application?

We will provide support for your line-of-business (LOB) software, with the primary condition being that any critical LOB software must have an active support or maintenance agreement established with your vendor.

Last Updated:

October 28, 2024

What Permissions Do You Need?

Net Friends requires administrative or super-administrative privileges for all your accounts. These permissions are essential for us to effectively oversee your software ecosystem, manage your staff's identity and access rights, and provide comprehensive support to your employees.

Last Updated:

October 28, 2024

What Changes Do You Make To Our Workstations, Servers, Network, and M365 Licenses That are Under Contract?

Net Friends will add software to your devices and manage your M365 portal to update software, monitor for security concerns, and help your staff with issues.

Last Updated:

October 28, 2024

What Are the Benefits of Hiring an MSP?

Choosing Net Friends as your Managed Service Provider (MSP) brings key advantages: expert IT support from certified professionals, enhanced cybersecurity measures, reliable data protection, assured business continuity, scalable solutions for growth, and 24/7 system monitoring, giving you more bandwidth to focus on your core business. Knowing that your technology needs are expertly managed and secure will allow you to focus on your core business.

Last Updated:

October 28, 2024

What Can I Expect from the NetCore Implementation Project?

The Net Friends onboarding process for NetCore Infrastructure Services.

Last Updated:

October 28, 2024

What is the NetSafe Server Implementation Project?

When you sign-up for NetSafe Server, your initial onboarding is a critical first step to harden your server. During your onboarding, Net Friends will conduct a comprehensive review of your server, ensure the server’s configuration is aligned with best practices, and provide you with a detailed report documenting any changes made.

Last Updated:

October 28, 2024

What is a Unified Service Contract?

The Net Friends unified service contract is a single document that brings together all a client’s active contract services. Even though a client may have enrolled in multiple services on a staggered schedule, the unified contract combines those services with a single invoice with a single contract term.

Last Updated:

October 28, 2024

What is the onboarding process for NetVisor Inventory?

Last Updated:

October 28, 2024

What is the process to deploy devices?

To send a device to an employee, simply submit a ticket, and we will handle the rest. Their device will arrive ready to use.

Last Updated:

October 28, 2024

NetSource Discovery Hub

Pricing

How is NetVisor Priced?

What Is The Ideal Customer Size For Managed IT Services?

How Do Changes in My Employee Count Impact My Monthly Invoice?

Are There Any Hidden Charges?

Are There Discounts Available?

Why does Net Friends charge sales tax to non-profit organizations?

What Other Services Do You Provide?

Do We Need To Have An On-site IT Person?

Are The NetCore Services Included In The NetVisor Product?

What Kind Of Reporting And Analytics Do You Offer?

Essentials & Getting Started

How do you Manage New Device Onboarding?

How do you Manage New Employee Onboarding?

Is There a Charge for the Implementation Project?

What is the Go-Live Date?

What is the Effective Date in your contract?

Do You Provide Support During the Implementation Project?

How Do You Manage the Transition from Our Current Managed Service Provider (MSP)?

What is the NetVisor Implementation Project Timeline?

What is the Process for Transferring Services to a New Provider if We Decide Not to Renew with Net Friends?

Employee Offboarding

How Do You Handle My Custom / Unique Business Critical Application?

What Permissions Do You Need?

What Changes Do You Make To Our Workstations, Servers, Network, and M365 Licenses That are Under Contract?

What Are the Benefits of Hiring an MSP?

What Can I Expect from the NetCore Implementation Project?

What is the NetSafe Server Implementation Project?

What is a Unified Service Contract?

What is the onboarding process for NetVisor Inventory?

What is the process to deploy devices?

Support & Services

How Does Net Friends Handle IT Emergencies?

What Is Your After-Hours Support Policy?

How Experienced Are Your Techs?

How Does Net Friends Train Their IT Support Technicians?

How Does Net Friends Ensure Data Privacy?

How Does Leadership Influence IT Support At Net Friends?

What is in your Service Level Agreement?

What is a Service Level Agreement?

Does Net Friends Customize IT Support To Each Business?

Will Net Friends Support My Business-Specific Tools?

How Does Net Friends Monitor Client Satisfaction?

How Does Net Friends Measure And Share Support Metrics?

How Is Customer Feedback Handled?

What is White Glove Employee Onboarding?

What is White Glove Device Onboarding?

Backups

How Do You Back Up Workstations?

How Does Net Friends Ensure Robust Security and Compliance for Your Business?

How Does Net Friends Manage Data Backups?

How Does Net Friends Help With a Smooth Transition for Businesses Switching from Their Current MSP?

How Do Net Friends' Backup Services Support Security and Follow SOC 2 Standards?

How Does Net Friends Handle Ongoing Data Backup Management?

How Does Net Friends Back Up Your Data?

What is the Importance of Backup Management?

What is The 3-2-1 Rule for Backups?

Do You Offer Off-site Backups?

Do You Offer Onsite Backups?

What Is Your Process For Auditing The IT Environment Of A Business?

Does Net Friends Provide Backup Services to Businesses?

Equipment & Licensing

Do You Offer Online Technology Purchases?

What is the Deployment Date in your contract?

How Do You Support M365?

Why Do You Recommend Business Premium For Small Businesses?

How Do You Support Google Workspace?

Can You Support Discounted Software Owned By Our Non-profit?

How Do We Purchase New Software Or Licenses?

How Can You Purchase New Computers?

Do You Manage Mac Computers?

Do you support out-of-date iOS systems?

What Equipment Is Typically Covered?

How Do You Maintain My Equipment?

Who Owns The Software And Technology You Manage For Us?

Why Does the Net Friends Service Contract Authorize its Employees to Accept Licensing Agreements on My Behalf?

What is Server Hardening?

How Can Net Friends Help Manage My Inventory?

Can You Deploy Software For Us?

What  is in your Service Level Agreement? 

What is a Service Level Agreement? 

Will Net Friends Support My Business-Specific Tools? 

Can You Deploy Software For Us? 

Does NetVisor Include Support For Servers? 