Yes, NetVisor includes server support specifically for Windows-based servers as outlined in your contract.
Our server support includes several key areas:
Routine Maintenance
We ensure your servers are up-to-date and secure by regularly applying patches and system updates. Additionally, we monitor server performance metrics, including server age, CPU performance, memory performance, and disk space. This data is utilized during your Technology Business Reviews to proactively address potential issues and optimize your server's performance. Your server is the cornerstone of your business, and our goal is to help you stay ahead of any potential challenges.
Troubleshooting
In the event of server issues, our team is ready to troubleshoot and resolve them promptly. We will keep you informed throughout the process. If it is determined that an upgrade to your server infrastructure is necessary, we will provide guidance and recommendations.
Security Tools
Leveraging artificial intelligence (AI), our security tools detect potential concerns and autonomously navigate solutions. This ensures uninterrupted, 24/7 surveillance of your server environment. To enhance protection, we implement comprehensive antivirus defenses and systematic updates, further reinforcing the robustness of your server infrastructure.
Please note that our support is specifically tailored for Windows-based servers, and we do not provide support for other server types, such as Linux.
