Yes. Our mutual goal is to create value for your business. We do this by aligning our Standard Operating Procedures (SOP) with your business’s goals and priorities.
We are committed to bringing IT expertise and proven technology and processes to your business. Our IT experts from the front-line support team to the Customer Success Manager (CSM) are all interested in your unique needs and adapting to your situation.
Standard Operating Procedures
Net Friends’ support team has hundreds of defined procedures used for a variety of situations, from optimal handling of support requests to standard guidelines for resetting a password. Supporting your specific needs involves more than just finding the right SOP to use in the right situation. Our approach involves prioritizing support tickets based on an escalation structure that considers factors such as priority, criticality, importance, and scale. Every business has a unique blend of technology and talent, and it is Net Friends’ job to determine how to deliver the kind of IT support that suits your business needs.
Dedicated Customer Success Manager
You will have a dedicated Net Friends CSM who is readily available to offer professional advice and guidance. Your CSM serves as your virtual Chief Information Officer (vCIO), providing strategic guidance to ensure your IT needs align with your business goals. Your CSM is your primary advocate and champion for IT service and support, and the best point of contact to ensure your unique needs are addressed.
