Yes, we support your business specific tools, which we typically refer to as “line of business” applications.
However, we do require that all businesses maintain an active support agreement with their original vendor. The vendor support agreement ensures that Net Friends can engage with the vendor on your behalf to resolve problems with the line of business applications.
As part of our commitment to offering top-tier service, we make it a priority to thoroughly document all IT-related processes related to your business. Over time, this systematic approach will enable our team to gain a more comprehensive understanding of your offerings and cater to your needs more effectively. Our mutual goal is to ensure that when any tool critical to your business is degraded, Net Friends is fully able to provide you with a solution.
We encourage you to share any existing documentation or detailed information about your product. These resources also aid in accelerating our team's learning curve, ensuring that we can provide you with unparalleled support in a shorter period.
