A constant wave of innovation has reshaped every corner of business. Technological debt is the hidden cost of neglecting routine IT maintenance and upgrades.
Explore the 5 common reasons why businesses are denied cybersecurity insurance and what you can do if you are facing one of these scenarios.
How prepared is your team for a real cyberattack? This innovative card game simulates a cyberattack, so you can learn how to defend against real-world threats.
The Office for Civil Rights (OCR) recently announced that they will resume HIPAA compliance audits in 2024.
A well-planned IT budget is not just about numbers; it is about making informed decisions to fuel your company's long-term success.
Looking for an MSP partner? Discover how Net Friends stands out, offering a wide range of IT services tailored to support your operations.
"As I look ahead to another awesome year in business, I see 2024 as a deeply collaborative year with high levels of engagement," John remarks.
Employee offboarding is a critical, yet often overlooked, aspect of the HR process. Managing offboarding through an automated system can simplify the process.
Discover the essential traits to look for in a Virtual Chief Information Officer (vCIO) to unlock greater business growth.
Navigating the sometimes-seismic shifts in technology is no small feat, and that's why companies turn to a CIO to guide the way.
A full-time CIO comes with a high salary that is not practical for a small business. What can a business do to close the gap?
Net Friends CEO, John Snyder, shares from his perspective how Neelesh Patel came to be his business partner.
Net Friends, Inc. announces it has completed its fourth annual SOC 2 Type II audit, performed by KirkpatrickPrice.
Technology Business Reviews play a powerful role in enabling decision-makers to limit unnecessary expenses and reallocate resources to promising IT initiatives.
Empower your employees to contribute to a robust cybersecurity culture that promotes security awareness, compliance, and incident response.
Is it better to buy your IT assets outright or lease them? Let's examine capital expenses vs. operating expenses, and how OpEx can optimize your IT budget.
Digital transformation is no longer exclusive to enterprise organizations seeking a competitive edge; SMBs are embracing it to improve core business functions.
"All in all, being the Best MSP in 2023 is already more achievable given the groundwork we’ve accomplished in 2022," John Snyder shares.
In 2022, Net Friends increased growth by a staggering 43%—an extraordinary feat that not only sets a new bar for Net Friends, but for all MSPs in our area.
A new interactive artificial intelligence (AI) tool called ChatGPT captivated my team this week and this is how we're experimenting with it.
As Net Friends approached 10 years in business, the company became alarmingly fractious. However, the decisions we had to make led us straight into new growth.
Creating a new Microsoft Azure deployment is a relatively straightforward process. However, a business needs to consider a few key decisions first.
Our cybersecurity culture is deeply informed by our vision for Universal Safe Networks and our commitment to help businesses fortify their security.
Nearly 1 out of 4 small businesses suffered at least one cyber attack last year. Discover cost free protections you can implement now to improve your security.
With an above-average hurricane season ahead of us this year, now is the time to prepare for any adverse weather that could impact your business.
Well-run businesses in high-risk industries have lots of sensitive records & are going to actively seek cybersecurity liability coverage to offset their risks.
The drive to be a dominant player in your market requires leveraging the latest tech innovations. Your IT should make you more competitive, not hold you back.
Anywhere Operations yields many benefits for companies that adopt the model. Let’s explore how it also enhances customer experiences.
Hiring a Managed Services Provider (MSP) is a significant decision. Most businesses take one of three approaches, yet overlook a few key consideration factors.
While cybersecurity insurance helps alleviate the financial risks and burden of doing business online, there are liability limitations to this type of policy.
Cybersecurity insurance is a contract that the policyholder purchases to help reduce the financial risks of doing business online. Learn about cyber liability.
Patch management is crucial to ensure business continuity. Learn more about how software patching can safeguard your organization.
Anywhere Operations is the new preferred work model. Let’s explore how zero-touch provisioning (ZTP) facilitates quick, easy, and safe remote work processes.
Companies are switching their mode of IT investments from CapEx to OpEx. Discover how to adjust your IT budget to support the switch to OpEx.
Anywhere Operations requires significant IT investments. Explore why businesses prefer Operating Expenses (OpEx) for powering Anywhere Operations.
Small businesses need to keep up with digital transformation to thrive. Let’s discuss four critical IT projects that can boost your success.
Remote and hybrid work models are here to stay. Discover how Anywhere Operations can enhance your business continuity plan for sustainable growth.
A business continuity plan is crucial for your company’s risk mitigation strategies. Let’s consider the top benefits of this risk management tool.
Learn more about NetVisor Architect, our solution for IT projects that assist in cloud transitions and modernizing your operations to improve business.
Every SMB needs to innovate to thrive in the marketplace. Technology buzzwords also hold value in helping SMBs position for greater competitiveness.
As of April 2022, all eight individuals on Net Friends’ Leadership Team achieved their certification in IT Service Management (ITIL).
As more companies adopt cloud applications, there is a need for greater cloud security. Discover how a CASB can help with your IT security policies.
Green IT helps businesses save on costs while preserving the environment. Let’s consider a few sustainable IT projects that companies can implement.
Anywhere Operations is the new frontier for work. Let’s discuss the top employee onboarding training tips to maximize performance and growth.
Choosing to go the outsourced IT staffing route eases the burden on your current IT department.
In 2021, it was reported that 1 in 4 employees still had access to company files of a previous employer. Discover our IT pro-tips for employee offboarding.
By 2023, approximately 40% of organizations are predicted to transition towards Anywhere Operations.
“By engaging in the SOC 2 Type II audit every year, we are motivated by transparency and accountability,” said John Snyder, CEO of Net Friends.
Anywhere Operations and the hybrid work model are the new normal. Let’s explore the top five management strategies for today's hybrid workplace.
The new normal requires adopting an Anywhere Operations model. Let’s explore the top budget areas that will help your company work from anywhere.
Optimizing the Anywhere Operations model in your organization will yield several benefits, yet there are some common pitfalls to avoid. Let’s explore them!
Anywhere Operations represent the new normal for business operations. Let’s explore the top five critical policies necessary for its adoption.
Anywhere Operations has emerged as a leading work model. Discover the key questions to ask your stakeholders before you adopt it.
The advantages of Anywhere Operations not only create a compelling business case for enhancing your company’s performance, but they can help you make an impact.
While "Work from Anywhere" is a common term, let's explore the future of "Anywhere Operations" and its implications for small businesses.
Two recent Microsoft licensing developments will impact how businesses obtain their subscriptions. Here is how we're navigating it on behalf of our customers.
NSBA’s Leadership Council to Advise Policymakers in Washington DC on Interests of Small Businesses
An end-of-year letter from Neelesh Patel, Net Friends President, about our Customer Success and Growth in 2021.
A 2021 reflection and end-of-year letter from John Snyder, Net Friends CEO.
How do measure the success of your Managed IT Services Provider? By tracking their key performance indicators. These are the top KPIs your MSP should report on.
Most businesses don’t have the luxury of conducting a formal Business Impact Analysis. Here's a BIA shortcut for your everyday business decisions.
Windows 11 is the latest release in the Microsoft Windows operating system. Here's our list of 5 notable features that increase business productivity.
Leverage your Technology Roadmap in new ways by exploring its greater potential and unlock even more business growth.
Your Technology Roadmap is only as powerful as you allow it to be when you regularly consult it with your internal stakeholders to advance your goals.
The Technology Roadmap should be a close companion to your IT Budget. Discover pro-tips from Net Friends on how to better capture your IT spending.
When targeting your desired outcomes is too difficult, try this brainstorming exercise to help you move forward with building your Technology Roadmap.
By cementing your Technology Stack from the onset, you dodge disruptions such as frequently recycling technology solutions and upending operational processes.
A Technology Roadmap will help any decision-maker capture a visual reference of the technology plans and enhancements that will drive their business forward.
Discover a powerful tool that can help you capture your technology goals and scale your business. A Technology Roadmap is your IT Budget's missing companion.
Net Friends CEO John Snyder shares his motivations to create a demand-driven facility for his company to use as needed to collaborate and enrich their work.
A mature MSSP is your preferred strategic partner for implementing a robust cybersecurity program that aligns with your business operations.
Cloud providers are constantly upgrading their services to adhere to the latest industry standards and regulatory requirements to offer unprecedented security.
Do you need grant funding for your IT? Unsure about how to acquire and maximize IT grants? Explore how a Managed IT Services Provider can help you!
At Net Friends, we have a long history of improving our cybersecurity posture and applying it to our services to promote secure environments for our customers.
A Managed Services Provider gives your SMB access to several outsourced IT services at a predictable and affordable cost.
At Net Friends, we regularly review our contracts to revise wording that is ambiguous, update service features, and assess how we can address risk exposure.
Microsoft 365 OneDrive (Business Premium) is the best cloud-based file storage and sharing solution. Explore the business benefits of this powerful tool.
Treatment of end-of-life devices requires policies for thorough data sanitization before e-waste recycling and disposal, especially with a remote workforce.
Net Friends aims to use "natural language" in our contracts, because we believe that they should be understood by the people who sign them.
Does your company have an IT budget? What are your tech spending categories? Keep reading for great insights on what should be included.
We interviewed Cynthia Hemingway, the Chief Financial Officer for Fourlane, about her perspective on being both a provider and consumer of IT.
Trying to keep IT costs low, or prioritize a fixed monthly cost? Let’s discuss how a managed IT services provider can help you manage your IT budget.
Net Friends CEO, John Snyder, shares hard-won knowledge to help others in business find a shorter path to success.
John Snyder, CEO of Net Friends, shares valuable insights gained from experience to help others in business achieve success more quickly.
Independent Audit Verifies Net Friends’ Internal Controls and Processes
After years of parallel growth with our software sister company, we became a stronger business with greater clarity and focus on our best-in-class IT solutions.
The story of how we went from a scrappy group of six technicians at Duke to a radically innovative IT partner that brought HIPAA expertise to the table.
Who should be the IT decision-maker in your business? How do you decide whether to outsource or hire for your IT needs?
The primary lever of extortion in leakware is to threaten to release a target’s confidential data. Here's how you can protect yourself against these attacks.
With over 15 years of hiring perspective, John Snyder, Net Friends CEO, shares his thoughts on the common traits he looks for when hiring new talent.
Small and medium-sized businesses often hire managed IT service providers to reduce costs and leverage external expertise, assets, & direct vendor partnerships.
When we discovered Cortex XDR as the best detection & response tool on the market, we knew we'd do everything we could to create access to it for our customers.
How our Founder, David, fostered a culture of entrepreneurialism and experimentation that few IT Support companies have pursued...
A typical small business' IT budget should be somewhere between 3-7% of its total revenue. Here are 5 key questions to consider before investing in your IT.
How on earth did we “predict” the pandemic? All “Back to the Future” jokes aside, the simple fact is we didn’t predict anything. What we did was more practical.
Business coach Mark Henderson Leary is the podcast host of "You're Doing It Wrong," where he interviewed John Snyder about implementing EOS at Net Friends.
Establishing our Palo Alto Networks partner status allowed us to differentiate ourselves as an MSP and MSSP in the local and regional market.
In 2016, we hired a former educator with a Masters in curriculum development and instruction to join our team as our first Training Coordinator.
This battle-tested process is what lets us give our NetVisor customers a single monthly rate, guaranteed for up to three years.
If your support issue requires immediate assistance, please call our office. Email & web form submissions are only reviewed during business hours.
